Service
Unsurpassed Excellence in Service & Support
HEST Fitness Products proudly provides the best customer service with the highest quality work in the fitness industry. We are committed to honest and reliable service, always taking our customers’ needs into consideration first.
This is why “Team Hest” is solely comprised of responsible, caring individuals who uphold our service promise to you:
- No Service or repair recommendation will be made that is deemed unnecessary. In other words, we will never make a recommendation to fix something that simply doesn’t need it.
- The condition of any component on any equipment will be documented on the service order to verify the reason for any service recommendation.
- You will be given an estimate before we begin work on repairs and service.
- You will always have final approval on any service or repair recommendations.
- We will clearly itemize and document all service and repair work. This includes (whenever applicable) pricing, part numbers, etc.
- You will be provided with all applicable warranty information on your equipment
- We will make every effort to communicate and work with you in a timely manner.
- All service work will meet HEST Fitness Products’ and product manufacturer’s standards.
- All service work is to be completed by fully trained and qualified personnel.
- All service personnel will abide by all safety rules and regulations as set forth by HEST Fitness Products and product manufacturers.
- Customers will be given the option to have the parts ordered overnight, second day, or ground, at customer’s expense, unless otherwise specified by warranty.