“I wanted to thank you and your staff for helping me tremendously with the story I’m writing on ellipticals.
It was wonderful of you to let me try out the Precor Crosstrainer, and Joel’s expertise and knowledge has been invaluable in my research. His background in personal training combined with his knowledge of the home fitness equipment market is just what I needed. He helped me to understand what you need to look for (and avoid) in purchasing a home elliptical, and I hope I can pass that on to the newspaper’s readers.
I’ll be recommending that folks head to your store for help if they’re thinking about getting a machine. You guys know what you’re doing.
Thank you,
Katie” – Staff Writer, Dallas Morning News
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“Chris,
Nancy and I wanted to express our sincere appreciation for your assistance in making our recent fitness equipment purchases. Your knowledge and professionalism was outstanding and will not be forgotten when planning future purchases or making recommendations to associates. You are truly a valuable asset to your organization.
We would also like to recognize Chris and Lupe, the two gentlemen who delivered and set up our purchases. They were extremely polite and sensitive to a new home owner’s fears of damaged walls, doors, etc. (not one scratch). They made recommendations for the equipment placement and thoroughly explained the operation, maintenance requirements, adjustments and warranty registrations.
In closing, we shopped numerous equipment outlets and varied brands prior to making our purchases at Hest. There is no question about Precor being “Top of the Line” equipment; the “Big Difference” was the exceptional staff at Hest.
Please forward this communication to your owning management along with our Thanks.
Regards,
Robert,” – Houston
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“I wanted to compliment the customer service skills of Abel and Ruben. They delivered a new bike to our home on Friday, February 17. They were extremely pleasant, even when my dog growled at them (my apologies). They quickly removed the old bike and moved in the new one. They were very thorough yet pleasant and quick.
Good customer service is so rare these days, I wanted to let you know that Ruben and Abel are an exception.
Thank you,
Judy,” – Austin
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“Hi,
We bought some equipment from your McAllen store and I just wanted to advise we have been very satisfied with the service and sales thus far as well as the equipment.
Thanks.
Will,” – Harlingen
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“Let me say again how much I appreciate your company working with me. A company is only as good as the customer service it provides.
You have won my loyalty.
Mike,” – Dallas
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“To Whom It May Concern:
My name is Britt and I am simply writing to say thank you. I have recently had some service work done on my Precor 9.31 treadmill and was ecstatic about the Service employee you sent me.
Not only was he extremely professional, polite, courteous, and fast. He represented all the aspects of what a true professional employee has to offer a company. You are lucky to have him on your team. Working in a customer service industry you are presented with many options on how you treat your customers. Brett is far exception in the industry and the respect and dedication that he gives to his customers should be well noted and learned from.
Thank you Brett for making my experience an extremely pleasant one. I will pass on the Precor & HEST Fitness name not only because I know how great the product is but also because of the AMAZING customer service that goes along with it.
Thanks again,
Britt,” – Keller
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“Thank you soo soo much for all you have helped me with on my elliptical. You and Eric were my “exercise angels” the day you helped me. I’ll be back for the upper body machine once I have room!
Thank you,
Patti,” – Austin
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“Dear Mr. Kessler:
I just wanted to take the opportunity to let you know about some wonderful people you have working for you. Too often people only write letters of complaint without recognizing people who have shown them kindness, compassion and professionalism.
Steve Ruiz in San Antonio is one of those people. He has been truly amazing in my experience with HEST. He is knowledgeable, extremely professional and has gone above and beyond in helping me sort through getting the best service and best from my equipment, even in the mess with dealing with Philips I also had the experience of working with his associate Ben Benavides who is also extremely professional and knowledgeable. The are both solid guys.
The same can be said for your salespeople as well. Dee Anderson and Aldo Vargas are so much better than a lot of the “hard sell” people at the other fitness stores. I truly feel they are genuinely concerned about my health and well-being and they both made me feel so comfortable and welcome. I would not hesitate to recommend them to friends and co-workers.
Thank you for both the quality of the product you offer and for people like Steve, Ben, Dee and Aldo. Please made sure they are recognized for their efforts in bringing quality service and reputation to your firm.
Sincerely,
Gerald,” – San Antonio
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“Just wanted to send a note of appreciation for the help that I received from your service person, Greg, from your Austin, TX store. Greg came to our house on 8/18/2005 to work on our recently purchased Precor elliptical exerciser. He was courteous, knowledgeable, and most concerned with making my wife and I satisfied with the performance our newly acquired exerciser. My wife and I agreed that he was the most customer friendly service person we had dealt with I years. And, yes, he did fix our problem, even consulting with the manufacturer representative in hi effort to do hid job.
Sincerely,
Mark,” – Austin
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“Dear Mr. Kessler,
After researching fitness products I visited the HEST store on Fredericksburg Road recently. I must admit I did this with a bit of apprehension as I am closer to eighty years of age than I am to seventy and find that salespeople have a tendency to treat me (and others my age) as if we are old when actually we have just lived longer.
Joe Hernandez greeted me as I entered the store. He answered my questions and helped evaluate my needs and goals. He provided good information but did not push to make a sale. With this additional information I continued my research on the Internet and returned later with more questions. Again, I tried out the Bowflex Xtreme 2 and decided this was easy to use and would help me stay as strong and healthy as long as possible. A delivery time was set.
I live in a rural area and delivery can be a problem. The people making deliveries often leave much to be desired. The three young men who delivered my Bowflex were very professional. It was necessary to remove a door and I noticed dirty hand prints on it as they were working. As they drove away I went to clean the door and, to my surprise it was spotless! As they assembled the Bowflex they explained how the various parts and pulleys function and how to adjust the attachments to workout safely.
I enjoy time spent with my Bowflex. It is far better and less expensive overall than going to the gym as I have done in the past. However, I want to be certain that I am doing the exercises correctly. A few days ago I was back in the neighborhood and stopped by the store. Joe checked me out and made suggestions which made more sense to me now that I am familiar with the Bowflex. He has been very helpful.
Thanks to Joe Hernandez and the three men who made the delivery this has been a very positive experience. (Sorry, I do not know their names.) You manage a very fine staff.
Sincerely,
Dorothy,” – LaCoste, TX
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“Dear Mr. Kessler,
Just a note to let you know that my husband & I were very impressed when we went to the Hest Fitness Products store off of HWY. North 281 @ your San Antonio location, Saturday July 2nd. A young man by the name of Dave Smith was very attentive to us as soon as we walked in the door. He was not pushy, he was very professional, asked us what we were looking for? He immediately showed us wheat you had available. Explained very thoroughly the exercise machine we were looking for. He was very patient, courteous, good eye contact. We went to your “competition” located on Broadway the evening before. They had a young kid showing us around. His supervisor looked 30 pounds overweight and didn’t want to speak to us. Thank you for the excellent service we received. Both gentlemen working there appeared very professional, like their little uniform with the HEST logo……….even the delivery men were very courteous. They had somewhat of a challenge trying to get the treadmill up to the 2nd floor, but they did fine. (In the past, I’ve had workmen…curse, use obscene language, but they did NOT). They both kept their cool, & were friendly & professional as well.
Continued success to your business.
Sincerely,
Margaret,” – San Antonio
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“Dear Mr. Kessler:
I just wanted to send you a letter to tell you how much Dee Anderson has been of service to me and my wife.
Dee is a model employee and surely represents your company per excellence!!
I have know Dee for about 3 years now as it has taken me this long to settle on your equipment. My wife just purchased a Vectra On-line 1600 for my birthday and it is just wonderful.
He came over tonight and set up some really good exercises for us. We are in our sixties and I have lifted weights all my life but Dee went the extra step to ensure we were very happy.
As I told Dee, as Senior Vice President for a major food company, I had over 6000 people working for me and thus I have interviewed lots of people. Dee is one of the nicest young men I have ever met.
Just thought you should know!
Sincerely,
Joe,” – Bandera TX
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“The Arc Trainer is installed in my home and is of “spectacular quality” for a home piece. Also, from a runner and elliptical user for 30 I find this piece offers a true muscular and aerobic workout, the best I have experienced at any time.
I was at Full Court Gym listening to the Precor ellipticals. There is a constant “click, click, click” from many of them. As you said, it must be a maintenance issue.
Your delivery staff is professional and placed the ARC perfectly without damage to the house or the trainer.
Best regards,
Joe,” – Austin
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“I just wanted to give you and the delivery team a quick thank you for handling the elliptical trainer purchase for use in our control center. The sales, delivery, and set-up were handled very professionally!
Thanks again,
Jerry,” – Houston
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“Mr. Kessler,
Over the past 22 years my wife and I have visited your Clear Lake store on several occasions and have always been very impressed with the way we have been treated by the store personnel and with their fitness knowledge. In the recent past, we have purchased a Precor treadmill and a Bowflex from your store and no matter our needs, your guys always treated us as if we were very special. We have become very impressed with Michael Pelonero and the entire store staff. Michael has gone out of his way to assist my wife and I with our fitness needs and at the same time never made us feel as if their was any pressure on us to buy. This type of behavior is very rare. I have never written a note like this to anyone before but I thought I needed to tell you how much we enjoyed shopping at your store and that in my opinion, you have a winning team.
Sincerely,
Walter and Cindy,” – Houston
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“Mr. Kessler,
I am the owner of Gold’s Gym in Carrollton, TX. We recently opened our doors and had our equipment installed by a team of your people which was lead by Brett Carroll. Brett’s level of expertise and professionalism was outstanding, as was the rest or your team. They worked a very long day in order to get everything installed for our opening the next day. Brett has since followed up on more than one occasion to see that all is going well and has come out to fix a couple of issues that were the result of Cybex. In a world where customer service has just about gone the way of the dinosaur, Brett has shown outstanding skills in that area. He is a credit to our organization.
Sincerely,
David,” – Dallas
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“I just wanted to pass on the good experience that I had buying my fitness equipment at the HEST Fitness Products store on Hwy 249. They were very supportive and went out of their way to get it done. Specifically, Gilbert Hernandez. The crew that delivered was fantastic also, although I do not remember those names. Everyone was friendly, knowledgeable and helpful.
Thanks,
Katherine,” – Houston
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“Just wanted to let you know how impressed I am with you and your team at Hest Fitness Products. From the beginning you made sure the Precor EFX 5.33 was what I would need for my home. Since your field staff installed it for me I have worked out at least 45 minutes per day since October 19th. This would have never been accomplished at my health club because of my busy schedule. Please tell all of your team that was involved with the set up that I was extremely happy with their performance and concern.
Sincerely,
Wessley,” – Dallas
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“Hi!
My husband and I would like to express to you how “awesome” your staff was to us at your location on 249. After researching on the Internet and looking around at different equipment we were convinced that the Trimline 370 was the best decision for us. Paul Taulton and Gilbert Hernandez actually sold on the equipment and then Gilbert and Chris Campbell immediately delivered and set up the treadmill in our home. Those 3 men were very courteous, entertaining and knew their products which made our decision so much easier. My husband and I are both in sales fields and really appreciate how we were treated.
Thank you and all the best to you in the future.
Sincerely,
Terry & Beth,” – Houston
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“I would like to take this opportunity to inform you of the excellent customer service that I received from Gilbert Hernandez and Paul Taulton at your Tomball Parkway location. My husband and I went to the store to purchase an exercise bike. Instead of salesmen trying to up-sell us to the highest priced product in the store, we received a consultation that assessed our needs and spending preference and recommendations for bikes that could meet our needs. We were not rushed in any way and Gilbert even found a way to entertain our two children while we contemplated our options.
Gilbert took time with us as we sat on each bike and discussed the importance of comfort for continued usage and explained the differences between each one.
We left the store without making a purchase, but promised to return after further investigation. I called the store within a few days with a lower price for the bike from a competitor. Without hesitation, Paul said that he would meet the price and I could pick up the bike at my convenience.
Both Paul and Gilbert were extremely pleasant and went out of their way to make sure that my husband and I were completely satisfied with our decision and subsequent purchase. We will make our future fitness product purchases from HEST because of the exceptional service we received for Gilbert and Paul. In fact, I am returning a set of PowerBlock weights that I purchased from one of your competitors and will re-purchase them from HEST.
Sincerely,
Darlene and Dwayne,” – Houston
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“Anytime an employee does an outstanding job for a company, I take the time to let the company know what a valued employee they have. Today I met one of your employees named Brett Carroll who falls into this category.
He came to service my treadmill which had been broken for some time. The entire time he was working giving me valuable information on how to take care of my treadmill, something BusyBodies never did. He put in a new motor but that still did not solve the problem. He tried calling several places to find the exact fuse that was blown, but he couldn’t find the exact one. He called Tito to call Hebb. They advised him to use a similar one which he drove to purchase. I still have to get some lubricant before I can use my treadmill.
I have had 4 back surgeries since March and had a very rough time. Today I had a good day because of Brett. He was kind, considerate, and gave me 110% to customer satisfaction.
I don’t know if you have bonuses or free dinners, but he deserves recognition! I will always give you all of my business in the future because of his job perfection and his kindness.
Deborah,” – Houston
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My regrets in not writing sooner to express my appreciation for all your help. Your knowledge, experience, and the efforts you made to insure that we received the right equipment was way beyond our expectations! You can be assured that you will be the first person we come to when we need to purchase additional equipment, and we will certainly recommend you to others.
Thanks again fro your help, and we look forward to getting back with you soon.
Wally & Judy,” - Austin
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“Gary,
We received the PRECOR equipment yesterday and your delivery team was right on time and most professional. The equipment was up and together in just a few hours and your guys were most accommodating to our wishes. Wanted to thank you and your team. Great service from the moment we walked through your doors to the time your team walked out of ours.
We will definitely consider Hest Fitness Products again for our health equipment needs in the future and would not hesitate to recommend you to our friends / colleagues.
Regards,
Grant,” – Houston
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“Mr. Kessler,
I wanted to take the opportunity to tell you of a great experience that I have had with your organization. I am a big believer in passing forward compliments when earned. The actions of some of your employees has certainly warranted acknowledgment.
Monday, I called the store in Frisco, TX requesting assistance with service for my Precor M9.25i. My wife and I have been having considerable trouble with belt slipping and, at times, belt stopping during use. The gentleman answering the first call was very polite and efficient to redirect me to another number. His instructions were to seek either Brett or Tito (forgive my misspelling). At the second number I was informed by another polite individual that Brett was out on calls and Tito would need to return the call. The call was returned promptly, and an appointment was set up for this morning.
Exactly at the scheduled time, Brett Carroll arrived. Not only was he friendly and courteous, but also he demonstrated a genuine level of knowledge about my machine and what might be best options for me. The point is that he actually demonstrated a level of caring for the customer and the customer’s machine; that is unfortunately not the industry standard today. As an added point, I feel that I received value for the cost of the service call.
I wish to congratulate you on the obvious high level of pride that you have shared with your staff. Please express my thanks to your team.
Regards,
Kim,” – Dallas
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“Just wanted to give you some feedback about your Old Katy Road store. After years of working out at the “Y” I decided to cancel the membership and get a treadmill. A lot of Internet research led me to the Trimline T350 HR and two other machines. After visiting two of your competitors, I went to your Old Katy Road location. My salesman, Gary, was courteous and knowledgeable. I bought a T350 HR and scheduled delivery for a couple of days later. The deliverymen were on time, professional, and did a great job of installing the machine in our second story bedroom (not an easy assignment)
I am very happy with the equipment and will recommend your company to others.
Neil,” – Houston
“To Whom It May Concern:
On 11/21/03 I purchased from your Southlake store a FDR-02 Fluid Rower by First Degree Fitness. Unfortunately the unit developed a fault in the tank, due most probably to an unforeseen manufacturing / material fault.
I read all too often of poor After Sales Service however I am very pleased to report that this has most certainly not occurred with Hest Fitness Products.
The problem was reported to the Service Department and the personnel were most helpful and I was assured that the problem would be rectified under a warranty claim.
Brett Carroll promptly serviced the rower, and the faulty tank assembly was replaced. I would like to commend this person’s very strong commitment, thoroughly professional attitude and excellent knowledge of the product he supports.
I have in the past taken every opportunity to promote the clever concept and design of the Fluid Rower and thanks to the exceptional service support experience I have no reservations whatsoever in continuing to promote the advanced design and features of this machine.
Thank you,
John,” – Dallas